Tekst is an AI-driven platform designed to revolutionize enterprise front and back-office operations. By understanding context and automating processes, it streamlines workflows, leading to increased efficiency and actionable insights. Tekst’s capabilities include managing shared inboxes, handling case and complaint management, ensuring compliance, and optimizing order intake and response management.
Its AI-powered analysis provides clear insights and precise metrics on all communications, enabling informed decision-making and improved service delivery.
One of Tekst’s standout features is its seamless integration with existing systems. It operates behind the scenes, allowing enterprises to continue using familiar tools without disruption. With compatibility across platforms like Microsoft Outlook, Salesforce, Zendesk, and more, Tekst ensures a frictionless implementation process.
Its unique DeepContext™ technology interprets the content, intent, and sentiment of messages, extracting multiple priorities from a single communication. This leads to dynamic automations tailored to an organization’s specific processes, significantly enhancing operational efficiency.
