Deflekt.ai is an AI-driven platform designed to streamline customer and internal support by automating responses to common inquiries.
By leveraging your existing documentation—such as knowledge bases, SOPs, and website content—Deflekt.ai provides instant answers to frequently asked questions, effectively reducing the volume of support tickets. This automation allows your support team to focus on more complex issues that require human intervention.
Setting up Deflekt.ai is straightforward, typically taking about five minutes. The platform integrates seamlessly with various communication channels, including web chat, email, Slack, and Microsoft Teams, ensuring that users receive prompt assistance wherever they are.
Additionally, Deflekt.ai offers customization options to match your brand’s tone and supports localization for different languages. In cases where AI cannot resolve an inquiry, the system provides an easy handover to human support, ensuring a seamless user experience.
