Gladly is an innovative customer service platform designed to revolutionize how businesses interact with their customers. Unlike traditional ticket-based systems, Gladly centers on people, enabling seamless, personalized communication across all channels—including voice, email, SMS, live chat, and social media.
This unified approach consolidates all interactions into a single, lifelong conversation, providing agents with comprehensive context to deliver exceptional support experiences.
By integrating advanced AI capabilities, Gladly automates routine inquiries, allowing support teams to focus on complex issues and strategic customer engagement. This combination of AI and human touch not only enhances operational efficiency but also transforms customer service into a key driver of revenue and loyalty.
Trusted by leading brands such as Allbirds, Bombas, Crate & Barrel, and Ulta Beauty, Gladly empowers businesses to build deeper connections with their customers, resulting in increased satisfaction and long-term retention. The platform’s intuitive interface and robust features make it an ideal solution for companies aiming to elevate their customer service operations and stay competitive in today’s dynamic market.
