Tagado is an AI-based customer experience data intelligence platform that transforms fragmented customer feedback into unified, actionable insights. By leveraging custom-trained Natural Language Processing (NLP) models, advanced Machine Learning (ML), and Generative AI, Tagado automatically tags, classifies, and monitors both internal and public customer experience data in real-time. This comprehensive analysis enables teams across customer experience, product development, service, operations, and business functions to align effectively with customer needs, thereby boosting satisfaction, retention, and growth.
The platform offers a unified tagging system for all customer feedback, which can be customized based on organizational structures or automated classifications. Its real-time monitoring capabilities allow users to drill down into data through various levels of categorization, generate insightful reports, set up alerts, and monitor events to stay proactive. Additionally, Tagado’s insight engine, powered by machine learning models, continuously generates automatic alerts, ensuring that emerging trends and customer sentiments are promptly addressed.
