Balto is an AI-powered platform that offers real-time guidance for contact center agents. By listening to both sides of a conversation, Balto provides dynamic prompts, compliance checklists, and coaching alerts during live customer interactions.
This immediate assistance helps agents manage calls more effectively, ensuring adherence to scripts and efficient handling of objections.
Designed to enhance performance, Balto integrates seamlessly with existing phone systems and CRMs, such as RingCentral and Salesforce. Its real-time coaching features allow supervisors to intervene during critical call moments, providing instant support to agents.
Additionally, Balto automates quality assurance by scoring 100% of calls, offering comprehensive insights without manual review.
