Calldesk

Voice Agents

Toolspedia Rating:

(4.2)

Paid

Calldesk offers an AI-powered voice agent platform designed to transform customer service operations. By automating routine and repetitive phone calls, it enables contact centers to operate more efficiently, allowing human agents to focus on complex and high-value interactions.

This automation not only reduces operational costs but also enhances customer satisfaction by providing prompt and consistent service.

The platform is built with enterprise-grade security and flexibility, ensuring seamless integration into existing systems. Businesses can deploy Calldesk’s voice agents quickly, often going live within two weeks.

With features like 24/7 availability and the ability to handle call spikes, Calldesk ensures that customer inquiries are managed effectively, leading to improved service levels and customer retention.

High Self-Service Rate: Enables customers to resolve issues without agent assistance, achieving up to 80% full self-service.
Reduced Handling Time: Automates repetitive tasks, leading to a 40% decrease in average call handling time.
Rapid Deployment: Implements voice agents in as little as two weeks, facilitating quick integration and feedback collection.
Cost Reduction: Cuts service costs by up to 50% without compromising quality or customer satisfaction.
24/7 Availability: Provides round-the-clock support, efficiently managing call overflows and ensuring customer inquiries are addressed promptly.