Cardina is an AI-driven platform designed to revolutionize customer support by allowing agents to visually assist customers during phone or live chat interactions. With Cardina, agents can see, draw on, and co-browse a customer’s screen without requiring the customer to install additional software. This seamless interaction simplifies complex troubleshooting and enhances the overall customer experience.
By integrating Cardina into your support workflow, you can resolve customer issues up to 41% faster and boost first-contact resolutions by 47%. The platform’s features, such as session recording and data masking, ensure that sensitive information remains protected, maintaining compliance with global data protection standards.
