Cohere Answers is an AI-driven solution designed to enhance customer support by automating responses to common inquiries.
By integrating seamlessly with existing help center content, it enables businesses to resolve 20-30% of support cases instantly, allowing support teams to focus on more complex issues that require a human touch.
Utilizing advanced intent-based AI, Cohere Answers goes beyond simple keyword matching to understand the nuances of customer queries. This ensures that users receive accurate and relevant information promptly.
Additionally, the system offers actionable insights, helping organizations identify frequent questions and areas for improvement within their support content.
