Lancey is an AI-native feedback management platform designed to help product teams build products that resonate with customers.
By integrating data from support tickets, sales calls, CRM systems, and product usage analytics, Lancey automates the processing, categorization, and tagging of feedback. This automation enables teams to swiftly identify high-impact product opportunities without the manual effort traditionally required. With Lancey, product managers can transform unstructured feedback into prioritized insights, facilitating data-driven decision-making and efficient product development.
Beyond feedback processing, Lancey offers seamless integration with existing product stacks, including tools like Amplitude, Segment, Zendesk, Mixpanel, Jira, Slack, Gong, and Intercom.
This connectivity ensures that insights are easily accessible within the tools teams already use, streamlining workflows and enhancing collaboration. Additionally, Lancey provides features such as automatic insight generation, user interview management, and feedback loop closure, enabling teams to act on feedback effectively and keep customers informed about the progress of their suggestions.
