Loris is an AI-driven platform that revolutionizes customer experience by analyzing service interactions to extract valuable insights. By leveraging a comprehensive library of AI models trained on real customer conversations, Loris enables businesses to understand customer sentiments, identify emerging issues, and enhance service quality without relying on traditional surveys or lengthy quality assurance processes. This approach allows companies to make informed decisions swiftly, improving customer satisfaction and operational efficiency.
Designed for seamless integration with existing customer service channels, Loris offers tools such as real-time agent guidance and automated quality assurance. These features help agents deliver consistent, empathetic, and effective support across various communication platforms. By automating data analysis and providing actionable recommendations, Loris empowers customer experience teams to focus on resolving issues and building stronger customer relationships.
