PolyAI specializes in creating advanced voice assistants designed to enhance customer service experiences. Their AI-driven solutions enable natural, human-like conversations, allowing customers to speak freely, interrupt, and switch topics seamlessly. This technology significantly reduces wait times and improves resolution rates, handling over 50% of customer calls without human intervention.
Founded in 2017 by experts from Cambridge University’s Dialogue Systems Group, PolyAI has rapidly become a leader in conversational AI. Their platform integrates effortlessly into existing systems, offering multilingual support in 12 languages and delivering customized voice assistants in six weeks or less. This scalability and adaptability make PolyAI a valuable asset for enterprises aiming to modernize their customer service operations.
