Richpanel is an AI-powered customer service platform designed specifically for ecommerce businesses. It integrates with major help desk solutions like Zendesk, Gorgias, and Salesforce, streamlining customer interactions across multiple channels. With AI automation, businesses can reduce support tickets, provide instant responses, and improve customer satisfaction.
Richpanel also includes a self-service portal, allowing customers to handle order management, returns, and inquiries without human intervention.
The platform features AI-driven assistants like Sidekick AI, which automates repetitive queries and supports multilingual conversations. Social Media AI moderates comments to enhance brand reputation, while Voice of Customer AI analyzes interactions to identify trends and customer sentiments.
With robust analytics and automation tools, Richpanel helps ecommerce brands scale their customer service efficiently, reducing response times and operational costs.
