SupportGPT is an advanced generative AI platform developed by Forethought to revolutionize customer support operations. By leveraging large language models, it delivers dynamic and empathetic responses that adapt to each customer’s context.
This approach ensures more personalized interactions, leading to higher customer satisfaction.
The platform fine-tunes its AI models based on a company’s conversation history, enabling automated workflow discovery and identification of support coverage gaps.
It assists in reducing case volumes by generating new knowledge articles and provides agents with fully-formed suggested responses tailored to the context of each ticket. This integration of generative AI throughout the customer support lifecycle enhances efficiency and accuracy.
