Tenyx

Enhancing Customer Interactions With Voice AI Agents

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Tenyx specializes in developing AI-driven voice agents designed to revolutionize enterprise customer interactions. Their solutions enable natural, human-like conversations, enhancing customer engagement across various industries, including e-commerce, healthcare, hospitality, and travel.

By leveraging advanced AI technologies, Tenyx aims to improve customer satisfaction and operational efficiency.

In September 2024, Salesforce, the leading AI CRM platform, acquired Tenyx, marking a significant milestone in Tenyx’s mission to deliver human-like voice AI solutions.

This acquisition is set to enrich Salesforce’s AI capabilities, particularly within its Service Cloud platform, by integrating Tenyx’s innovative voice AI technologies.

Conversational AI Voice Agents: Provides robust, industry-specific interactive virtual agents (IVAs) that facilitate natural customer interactions.
Conversational Voice Platform: Offers voice AI technologies that deliver optimal voice experiences, including endpointing and customizable turn-based conversational AI.
Core AI: Utilizes TenyxChat, a secure multi-LLM architecture based on leading AI technologies, capable of continuous learning without compromising safety or previously acquired knowledge.