Userlens is an advanced platform designed to provide comprehensive insights into your customers by analyzing both their actions and feedback. By integrating product analytics with qualitative data, it enables you to identify what delights your users and pinpoint areas that may lead to churn.
Trusted by over 20,000 professionals and teams, Userlens offers a holistic view of user engagement and satisfaction.
The platform allows you to monitor user activities, detect early signs of inactivity, and track feature adoption to understand which aspects of your product resonate most with users.
Additionally, by extracting insights from customer feedback sources such as call transcripts, support tickets, and open feedback surveys, Userlens uncovers pain points and areas for improvement. This dual approach ensures that you stay ahead of churn and respond promptly to user needs.
