Whelp is an AI-powered omnichannel customer service automation tool designed to streamline communication for small and medium-sized enterprises (SMEs). By integrating multiple channels—including voice, email, live chat, SMS, and WhatsApp—into a unified inbox, Whelp enables businesses to manage customer interactions efficiently from a single platform.
Its AI capabilities, bolstered by integrations with ChatGPT, Google AI, and Amazon Lex, allow for the automation of up to 60% of customer inquiries, providing 24/7 support without human intervention.
Beyond basic automation, Whelp offers advanced features such as intelligent routing, which directs inquiries to the most suitable support representatives based on context and sentiment analysis. The platform also provides comprehensive analytics and reporting tools, offering insights into customer behavior and support performance.
This data-driven approach helps businesses enhance customer satisfaction, reduce response times, and improve overall service quality. With its user-friendly interface and robust functionality, Whelp is an ideal solution for SMEs seeking to elevate their customer support operations.
