Ajent.ai is a client support hub that centralizes customer conversations from channels like WhatsApp into a single dashboard, enabling efficient, multi-user management. By consolidating communications, it provides a complete, organized view of all customer messages, improving oversight and satisfaction tracking. This centralization allows multiple team members to handle and collaborate on customer chats simultaneously, increasing efficiency and teamwork.
The platform offers features such as bulk messaging with API support, scheduled campaigns, and personalized replies powered by AI. It also provides interaction logs and real-time customer profiles, allowing teams to access detailed records of all customer interactions across channels. With Ajent.ai, businesses can maintain customer comfort with existing channels while elevating their experience through enhanced support.