Balto revolutionizes contact center operations by delivering AI-driven, real-time support to agents during customer calls.
It actively listens to conversations, offering immediate prompts and compliance reminders, which enable agents to navigate interactions confidently and maintain high-quality service standards.
Beyond guiding live calls, Balto streamlines training and onboarding processes by providing consistent, real-time feedback.
Its integration capabilities with various CRMs and phone systems ensure that agents have quick access to essential customer data, reducing hold times and enhancing overall customer satisfaction.