Duckie is an AI-powered assistant designed to enhance customer support for B2B SaaS companies. It integrates seamlessly with platforms like Slack, Zendesk, and Intercom, enabling support teams to resolve issues independently without engineering assistance. By analyzing previous tickets, documentation, and system logs, Duckie delivers accurate responses, reducing resolution times and improving customer satisfaction.
The platform offers two main features: the AI Support Agent and the AI Support Copilot. The AI Support Agent automates ticket responses, either by directly addressing customer inquiries or drafting replies for agent review. The AI Support Copilot equips support teams with instant access to product knowledge and tools, facilitating quicker issue resolution. Together, these features streamline support workflows, allowing teams to handle technical requests up to ten times faster