Designed for businesses with multiple locations, Eclipse AI leverages generative AI to transform dispersed customer feedback into actionable insights. By aggregating data from diverse channels including online reviews, customer chats, phone calls, and surveys the platform provides a holistic view of customer experiences.
This comprehensive perspective aids in identifying areas for enhancement and implementing strategies to boost customer satisfaction and loyalty.
Eclipse AI’s advanced analytics offer real-time, customizable insights, enabling businesses to promptly address customer concerns and capitalize on opportunities for improvement.
The platform’s user-friendly interface allows for easy interaction with data, facilitating the discovery of trends and actionable intelligence. Additionally, Eclipse AI supports seamless integration with various feedback channels through CSV import or API, simplifying the data consolidation process.