Senso is an AI-powered knowledge base tailored for financial institutions, including credit unions and banks. Its platform organizes unstructured data—such as policies, procedures, and user guides—into a cohesive format, enhancing operational efficiency and staff training.
By leveraging large language models (LLMs), Senso enables seamless information flow across support and marketing teams, facilitating quicker decision-making and improved customer interactions.The platform features AI agents like Agent Echo and Agent Fetch.
Agent Echo automates call and query tagging across various communication channels, while Agent Fetch identifies missing information in documents, allowing for prompt updates. These tools help institutions standardize knowledge, reduce contact volume, and transition to self-service models, ultimately boosting productivity and customer satisfaction.
