Threado is an AI-driven platform designed to enhance customer-facing teams by providing instant, automated support through AI agents trained on internal knowledge bases. It integrates with tools like Slack, Microsoft Teams, and offers a Chrome application, enabling seamless access to information and efficient customer support.
The platform automates chat support, assisting agents in resolving queries faster by providing contextual and personalized responses. Threado also offers analytics to monitor performance and security features to ensure data integrity. By centralizing internal knowledge and facilitating quick access, Threado empowers teams to improve customer satisfaction and operational efficiency.