Viqal serves as an innovative AI-powered assistant, transforming how hotels interact with their guests. Utilizing the widespread use of WhatsApp, it provides automated, real-time responses to guest inquiries, eliminating the need for guests to download additional applications.
This approach not only boosts guest engagement but also reduces the workload on hotel staff.
Key functionalities include the ability for guests to adjust bookings, access personalized suggestions for local attractions, and complete check-in procedures digitally. Viqal’s intuitive interface allows hotel teams to oversee guest communications across various properties from a single platform, ensuring uniformity in service delivery.
Emphasizing data security, Viqal ensures all guest information is handled with the utmost care, aligning with industry standards.