Eclipse AI is a generative AI platform tailored for franchises and multi-location businesses, focusing on unifying and analyzing omnichannel voice-of-customer data. By consolidating feedback from various sources such as reviews, chats, phone interactions, and surveys into a centralized system, it offers a comprehensive 360° view of customer sentiments.
This unified approach enables businesses to maintain brand consistency across locations and make informed, data-driven decisions to improve customer experience and drive growth.
The platform’s AI-powered analytics deliver real-time, customizable insights, highlighting key trends, pain points, and opportunities for improvement. Users can interact with their data through an intuitive, conversational interface, asking questions to uncover real-time trends and actionable intelligence.
Eclipse AI also offers seamless integration with various feedback channels via CSV import or API, ensuring a smooth data consolidation process.
